Thank you for shopping at Zowawi. We take pride in providing high-quality stone items like rings, bracelets, malas, pendants, necklaces, gemstone trees, and rudraksh. However, we understand that there may be circumstances where you might need to request a refund. This Refund Policy outlines the terms and conditions for receiving a refund for your purchases from our website.

1. Refund Eligibility:

a. Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer support team within [insert number of days] days of receiving the order. We will initiate a refund or replacement after verifying the issue. You may need to provide photographs or evidence of the damage or defect.

b. Order Cancellation Before Shipping: If you wish to cancel your order before it has been shipped, please contact us as soon as possible. We will process the cancellation and issue a full refund if the order has not yet left our warehouse.

c. Non-Delivery of Order: In case you do not receive your order within the estimated delivery time, please contact us. We will investigate the issue and, if necessary, issue a refund or reship the order.

2. Refund Process:

a. Initiating a Refund: To request a refund, please contact our customer support team through email or phone, providing relevant details such as your order number, reason for the refund, and any supporting documentation if applicable.

b. Refund Verification: Our team will review your refund request and verify the eligibility criteria. We may require additional information or evidence to process the refund.

c. Refund Approval: Once your refund request is approved, we will notify you via email. The refund will be processed using the original payment method used for the purchase.

3. Refund Timing:

a. Damaged or Defective Items: If your refund is approved due to receiving damaged or defective items, the refund will be processed within [insert number of days] after the item’s return is confirmed or the issue is verified.

b. Order Cancellation Before Shipping: If you cancel your order before shipping, we will process the refund within [insert number of days] after the cancellation is confirmed.

c. Non-Delivery of Order: If your refund is approved due to non-delivery of the order, we will process the refund within [insert number of days] after the non-delivery is confirmed.

4. Non-Refundable Items:

a. Customized or Personalized Items: Items that have been customized or personalized as per your specifications are non-refundable unless they arrive damaged or defective.

b. Clearance or Sale Items: Clearance or sale items are non-refundable unless they arrive damaged or defective.

5. Shipping Costs:

a. Damaged or Defective Items: If your refund is approved due to receiving damaged or defective items, we will refund the original shipping cost along with the item’s purchase price.

b. Order Cancellation Before Shipping: If you cancel your order before shipping, we will refund the full purchase price, including the shipping cost.

c. Non-Delivery of Order: If your refund is approved due to non-delivery of the order, we will refund the full purchase price, including the shipping cost.

6. Contact Us:

If you have any questions or concerns about our refund policy, please contact us at:

Zowawi 
Address: Pith Bazar, Kothi Pado, Khambhat, Khambhat – 388620
Email: contact@zowawi.com
Phone: +91 9537751000

7. Changes to the Refund Policy:

We reserve the right to modify or update this Refund Policy at any time, and any changes will be effective immediately upon posting on our website.

Thank you for your trust in Zowawi. We strive to provide you with an excellent shopping experience, and our refund policy is designed to ensure your satisfaction and convenience.